Expand SOAP response (Generic Interface)

[derfrank]

Hi,

I use the Generic Interface (SOAP) to search all closed tickets. All required details (ticket id, customer id) I get with the function ‚TicketGet‘. But I miss the value ‚accounted time‘ of articles. The accumulated accounted time is needed to generate bills.
Is it possible to expand the response of ‚TicketGet‘ to this value? Where is the correct place to do this?

Thank you for your support.

(OTRS 3.3.8 on Debian Wheezy)

[eandrex]

Create a copy of <OTRS_HOME>/ Kernel / GenericInterface / Operation / Ticket / TicketGet.pm in <OTRS_HOME> / Custom / Kernel / GenericInterface / Operation / Ticket

now open <OTRS_HOME> / Custom / Kernel / GenericInterface / Operation / Ticket / TicketGet.pm <-- the copy you just created

from line ~ 298 to 307 there should be this

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if ( !IsHashRefWithData( \%TicketEntry ) ) {

            $ErrorMessage = 'Could not get Ticket data'
                . ' in Kernel::GenericInterface::Operation::Ticket::TicketGet::Run()';

            return $Self->{TicketCommonObject}->ReturnError(
                ErrorCode    => 'TicketGet.NotValidTicketID',
                ErrorMessage => "TicketGet: $ErrorMessage",
            );
        }

right after it, paste this:

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$TicketEntry{TicketAccountedTime} = $Self->{TicketObject}->TicketAccountedTimeGet( TicketID => $TicketID ) || 0;

if you are using mod_perl, restart Apache.

that should do the trick.

[derfrank]

Thank you for your fast answer.

But I got this error:

Can't load operation backend module Kernel::GenericInterface::Operation::Ticket::TicketGet!

This is the modified code:

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        if ( !IsHashRefWithData( \%TicketEntry ) ) {

            $ErrorMessage = 'Could not get Ticket data'
                . ' in Kernel::GenericInterface::Operation::Ticket::TicketGet::Run()';

            return $Self->{TicketCommonObject}->ReturnError(
                ErrorCode    => 'TicketGet.NotValidTicketID',
                ErrorMessage => "TicketGet: $ErrorMessage",
            );
        }

        $TicketEntry{TicketAccountedTime} = $Self->{TicketObject}->TicketAccountedTimeGet( TicketID => $TicketID ) || 0;

        # set Ticket entry data
        my $TicketBundle = {
            %TicketEntry,
        };

Do you have an idea?
If I delete the row, I still get the error.

[eandrex]

Can you attach your modified TicketGet.pm ?

[derfrank]

This is the modified TicketGet.pm

[eandrex]

I just pasted the TicketGet.pm you just sent me in <OTRS_HOME>/Custom/Kernel/GenericInterface/Operation/Ticket/ directory and it is working as expected



Did you restart apache ?

[derfrank]

I forgot to set the correct permissions.
Now it works perfectly.

Thank you very much.

[kawasakai]

I need the same feature. I tried to apply your patch, adding the line

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$TicketEntry{TicketAccountedTime} = $Self->{TicketObject}->TicketAccountedTimeGet( TicketID => $TicketID ) || 0;

but I have no success. I get the same error as the thread creator "500 Internal Server Error". I am using 4.0.5.

[kawasakai]

To answer myself, in newer Versions of OTRS (at least 4.0.3) it has to be:

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        $TicketEntry{TicketAccountedTime} = $TicketObject->TicketAccountedTimeGet( TicketID => $TicketID ) || 0;