gmail account had some issue in postmaster mailbox

[niraj]

Hi

I was configuring the logged the ticket via e-mail. I was able to do the same with my personal e-mail id but when I want to do the same with gmail account I am getting the following Error.

ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.10.1 OS: linux Time: Fri Aug 22 15:03:40 2014

Message: IMAPS: Auth for user xxxx@gmail.com/imap.gmail.com failed!

Traceback (30706):
Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3. Line: 124
Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3. Line: 77
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3. Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: otrs.PostMasterMailbox.pl (unknown version) Line: 90


Please help how to configure the same for G-mail account.

[seberget2]

Which release of OTRS are you using? Could you give us a screen shot of the configuration? I've got this working like a charm, can't remember that I did anything fun in OTRS.

You might need to change some settings in Gmail to allow for IMAP access to the mail account.

Hope this helps!

[niraj]

Hi

I have the OTRS 3.3.8 I have attached the screenshot.

i have allowed the Impa setting of gmail.

when manually renning the getting the following error also

perl otrs.PostMasterMailbox.pl
IMAP: Connection to imap.xyz.com closed.

ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.10.1 OS: linux Time: Mon Aug 25 16:10:31 2014

Message: IMAPS: Auth for user xxxx@gmail.com/imap.gmail.com failed!

Traceback (22484):
Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3. Line: 124
Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3. Line: 77
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3. Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.10.1 OS: linux Time: Mon Aug 25 16:10:31 2014

Message: IMAPS: Auth for user yyy@gmail.com/imap.gmail.com failed!

Traceback (22484):
Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3. Line: 124
Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3. Line: 77
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3. Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: otrs.PostMasterMailbox.pl (unknown version) Line: 90


I think some SSL related issue I have another account which have the IMAP account without ssl and its working fine.

[seberget2]

I think some SSL related issue I have another account which have the IMAP account without ssl and its working fine.

Have you tried the

Code: Select all

bin/otrs.CheckModules.pl

command, check to make sure that all the SSL related stuff is installed.

If that is OK, then I don't know what could be wrong at your end.

[crons]

Use IP address instead of imap.gmail.com
i.e Ping imap.gmail.com. and configure the result ip address and retry.

[niraj]

Hi

I Tried the IP address also but same result and same error.