OTRS version: 3.3.3
I wanted not to have a note sent to the owner when time units are filled in in the "Close" window.
I applied the following configuration:
1) in Ticket -> Frontend::Agent => I set "Ticket::Frontend::NeedAccountedTime" to "Yes"
2) in Ticket -> Frontend::Agent::Ticket::ViewClose => I set "Ticket::Frontend::AgentTicketClose###NoteMandatory" to "No"
3) unchecked " Ticket::Frontend::AgentTicketClose###Subject"
With this configuration "Time units" is a mandatory field. This is what I wanted.
But since a note is not entered (I set it as optional) then "Time units" I specified will not be saved.
This is clearly a bug of the system. I don't see why a note must be filled in to have "Time units" value saved.
Am I doing wrong? Any hint to reach my goal without modifying the source code?
Time units not saved if note is not mandatory
Moderator: crythias
Time units not saved if note is not mandatory
OTRS 3.3.3 on Ubuntu
Re: Time units not saved if note is not mandatory
first of all your system is outdated. actual version is 3.3.8
Actual design needs a note for the time units as they are bound to an article
Actual design needs a note for the time units as they are bound to an article
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Time units not saved if note is not mandatory
Thank you very much. This clarifies why my configuration did not work as I expected.
Anyway, considering that a note is mandatory in order to save time units Development Team should disable the possibility, as I did in my test, to set a "note" as optional and time units as mandatory.
This leads to confusion.
Anyway, considering that a note is mandatory in order to save time units Development Team should disable the possibility, as I did in my test, to set a "note" as optional and time units as mandatory.
This leads to confusion.
OTRS 3.3.3 on Ubuntu