OTRS XML Dashlet Filter from module

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dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

OTRS XML Dashlet Filter from module

Post by dstover »

Is it possible to create a filter for an XML dashlet that comes from a Perl module? I would like to identify whether the current logged in person is the ticket owner or responsible or the ticket is in one of their queues. If any of these are true, I would like the resultant tickets to be included in the dashboard output from the dashlet. I have not found a way to do this, checking all of these options, without writing a module but would be happy to be corrected if there is a way.

I have already created the dashlet that displays a logged in person's queues but would like to add owner and responsbie, since it is possible that the owner may not have access to the appropriate queues for the ticket.

I appreciate any assistance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
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