OTRS Caching [SOLVED]

[dstover]

Can someone explain why OTRS does caching and whether it can be turned off, and, if so, how? I am having some issues that I believe are related to caching and need more information.

Thanks in advance...Dan.

[jojo]

caching is needed for performance. The only cache which could be shut off is for customer data, but it is not suggested to do so

[reneeb]

Which issues do you experience?

[dstover]

I have some subroutines that are doing regular Perl SQL calls to add or modify OTRS data. Sometimes the data then does not appear in the OTRS screens, even though it exists in the database in the correct places. If I add any random Dynamic Field to OTRS through the administrative interface, suddenly the previously missing data fields then show up where they are supposed to. Through research and trial and error, I found that deleting the appropriate cache data at the appropriate places made the data reliably appear. So I was wanting to find out any information I could about caching and what it was used for.

Thanks for your responses...Dan.

[reneeb]

Why don't you use the API? http://otrs.perl-services.de/docs/ or delete the caches in your program.

[dstover]

I am deleting the caches in my program and it is working. I just wanted to make sure I wasn't breaking anything else by doing that.

[jojo]

if you always delete all caches (or of a certain type) you will have severe performance issues. just rebuild the caches you need