Customer editing with own details?

[dnmvisser]

Hi

When a customer logs in, there seems to be no way for him to edit his details, such as name, e-mail address, phone number, etc.
Under Preferences there are only these three options:

Interface language
Ticket overview
Number of displayed tickets


Have I overlooked some setting? Or is it not possible at all?

Thanks!!!

[dnmvisser]

The reason why I'm asking is that with our SSO set-up, it can sometimes happen that one or more of (firstname,lastname,email) are incorrectly configured.
In this case the user should be able to edit these.

Many thanks

[crythias]

If the source is read only (for instance, Active Directory), then you'll want to edit there.

[dnmvisser]

Our source of users is being created on the fly as the user logs in, so it's not possible to "edit" that (in lack of a better term).
There is no central place where users are stored or anything.
At login time it becomes clear that a specific user doesn't have an e-mail address for instance.

We have several other web applications that use the same authentication, whereby Apache + mod_auth_mellon provides the initial values for username (always available), firstname/lastname/email (either valid, or dummies).
When a user logins in and sees that his name is the string "First_name Last_name", and his email "invalid_email", he can then edit this himself.
So I'm looking for that sort of functionality in OTRS. Intuitively this would be located at the Preferences page.

Thnaks

[jojo]

this needs to be developed.

[dnmvisser]

Ah OK, bummer.
But thanks for confirming