Package Manager 3.3.8: Unable to install packages

[make]

OTRS 338 HelpDesk with Apache on Win 8.1
No extensions installed yet.

1. Package Manager: Browse for "GeneralCatalog-3.3.8.opm", press "Install Package"
2. Message: Internal Server Error, The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@somenet.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log
3. Apache error Log:
[Wed Aug 27 13:18:22 2014] [error] [client 127.0.0.1] Premature end of script headers: index.pl, referer: http://localhost/otrs/index.pl?Action=A ... ageManager
[Wed Aug 27 13:18:22 2014] [error] [client 127.0.0.1] [Wed Aug 27 13:18:22 2014] index.pl: CGI.pm open of tmpfile /GeneralCatalog-3.3.8.opm failed: No such file or directory, referer: http://localhost/otrs/index.pl?Action=A ... ageManager

File is in C:\eng\tmp Don't know where else to put it?

Regards
make

[reneeb]

When a file is uploaded, a temporary file is created first. And OTRS (more precisely CGI.pm) cannot create that temporary file...

On which OS do you run OTRS? Can you check the environment variables for the webserver user?

The temporary directory is selected using the following algorithm:

1. if $CGITempFile::TMPDIRECTORY is already set, use that

2. if the environment variable TMPDIR exists, use the location
indicated.

3. Otherwise try the locations /usr/tmp, /var/tmp, C:\temp,
/tmp, /temp, ::Temporary Items, and \WWW_ROOT.

[phillipe]

Me too had problems with PackageManager.
I've made a fresh new install with OTRS 3.3.8 and MS-SQL Server.
All worked great, but after install a package, like FAQ, the Package Manager and Service Center got inaccesible.
I'm had the following apache error:

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Aug 27 17:03:00 2014

 Message: C-Parser: 
no element found at line 375, column 4816, byte 32280 at /usr/local/lib64/perl5/XML/Parser.pm line 187
!

 RemoteAddress: 10.1.0.109
 RequestURI: /otrs/index.pl?Action=AdminPackageManager

 Traceback (22602): 
   Module: Kernel::System::XML::XMLParse (OTRS 3.3.8) Line: 772
   Module: (eval) (OTRS 3.3.8) Line: 2022
   Module: Kernel::System::Package::PackageParse (OTRS 3.3.8) Line: 2021
   Module: Kernel::System::Package::RepositoryList (OTRS 3.3.8) Line: 223
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.8) Line: 1195
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Aug 27 17:03:00 2014

 Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!

 RemoteAddress: 10.1.0.109
 RequestURI: /otrs/index.pl?Action=AdminPackageManager

 Traceback (22602): 
   Module: Kernel::System::XML::XMLParse (OTRS 3.3.8) Line: 773
   Module: (eval) (OTRS 3.3.8) Line: 2022
   Module: Kernel::System::Package::PackageParse (OTRS 3.3.8) Line: 2021
   Module: Kernel::System::Package::RepositoryList (OTRS 3.3.8) Line: 223
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.8) Line: 1195
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Aug 27 17:03:00 2014

 Message: Invalid XMLParse in PackageParse()!

 RemoteAddress: 10.1.0.109
 RequestURI: /otrs/index.pl?Action=AdminPackageManager

 Traceback (22602): 
   Module: Kernel::System::Package::PackageParse (OTRS 3.3.8) Line: 2026
   Module: Kernel::System::Package::RepositoryList (OTRS 3.3.8) Line: 223
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.8) Line: 1195
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Aug 27 17:03:03 2014] [error] Can't use string ("FAQ") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/Modules/AdminPackageManager.pm line 1218, <DATA> line 522.\n

[make]

Thanks so far. OS is Win 8.1, DB is Oracle.

Tried to set the $CGITempFile::TMPDIRECTORY, but could not find it. Searched the OTRS Admin book.
Also tried dir in TEMP variable and var/tmp etc, didn't work either.

So, setting $CGITempFile::TMPDIRECTORY should work, but how can I set it?

Regards
make