Customers can close tickets

spinoz4 · Post by **spinoz4** » 29 Aug 2014, 16:29

Hi folks.

First of all, my otrs version: OTRS 3.3.1

My customers can close tickets through the customer portal.

Is there any possibility to block this option?

Thank you,

S.

wurzel · Post by **wurzel** » 29 Aug 2014, 16:30

Hi,

yes. See ACL or sysconfig.

Flo

spinoz4 · Post by **spinoz4** » 29 Aug 2014, 17:03

wurzel wrote:Hi,

yes. See ACL or sysconfig.

Flo

Hi.

Can you give an acl example?

Thank you.

jojo · Post by **jojo** » 29 Aug 2014, 17:09

switch off the possibility in sysconfig

spinoz4 · Post by **spinoz4** » 29 Aug 2014, 17:17

jojo wrote:switch off the possibility in sysconfig

Hi.

I searched in sysconfig, but I couldn't see anything

Can you give me the path?

Thank you,

jojo · Post by **jojo** » 29 Aug 2014, 17:19

Ticket -> Frontend::Customer::Ticket::ViewZoom

wurzel · Post by **wurzel** » 29 Aug 2014, 17:35

Hi,

spinoz4 wrote: Can you give an acl example?

Yes. I can. But you have to learn

http://otrs.github.io/doc/manual/admin/ ... id-1.7.2.3

Flo

spinoz4 · Post by **spinoz4** » 29 Aug 2014, 17:55

jojo wrote:Ticket -> Frontend::Customer::Ticket::ViewZoom

Thank you so much!

spinoz4 · Post by **spinoz4** » 29 Aug 2014, 17:55

wurzel wrote:Hi,

spinoz4 wrote: Can you give an acl example?
Yes. I can. But you have to learn

http://otrs.github.io/doc/manual/admin/ ... id-1.7.2.3

Flo

Yes sir, I will...

Znuny Open Source Ticketsystem

Customers can close tickets

Customers can close tickets

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Re: Customers can close tickets

Re: Customers can close tickets

Re: Customers can close tickets

Re: Customers can close tickets

Re: Customers can close tickets

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Re: Customers can close tickets