mi sto avvicinando in questi giorni a OTRS nella versione 3.3.8 in ambiente virtuale Centos 6.5 e riscontro alcuni problemi.
Le mail di risposta ad un ticket non partono, mentre le mail in arrivo mi vengono regolarmente scaricate e creati i relativi ticket.
Consultando il dettaglio dell'errore non riesco a capire di che si tratta:
Backend ERROR: OTRS-CGI-05 Perl: 5.10.1 OS: linux Time: Wed Aug 20 16:29:44 2014 Message: Impossible to send message to: xxxxxxxxx@gmail.com . RemoteAddress: 192.168.1.11 RequestURI: /otrs/index.pl Traceback (1463): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.
Line: 2083 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.3. Line: 784 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Qualcuno sa dirmi dove sta il problema?
Inoltre ho riscontrato che non sono installati alcuni moduli perl. Puo' essere che dipenda da questo?
o Archive::Tar.....................ok (v1.58)
o Crypt::Eksblowfish::Bcrypt.......Not installed! (optional - For strong password hashing.)
o Crypt::SSLeay....................ok (v0.57)
o Date::Format.....................ok (v2.22)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o GD...............................Not installed! (optional - Required for stats.)
o GD::Text.......................Not installed! (optional - Required for stats.)
o GD::Graph......................Not installed! (optional - Required for stats.)
o IO::Socket::SSL..................ok (v1.31)
o JSON::XS.........................Not installed! (optional - Recommended for faster AJAX/JavaScript handling.)
o List::Util::XS...................ok (v1.21)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.)
o IO::Socket::SSL................ok (v1.31)
o ModPerl::Util....................ok (v2.000004)
o Net::DNS.........................ok (v0.65)
o Net::LDAP........................ok (v0.40)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................Not installed! (optional - Required for PDF output.)
o Compress::Zlib.................ok (v2.021)
o Text::CSV_XS.....................ok (v0.85)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.36)
o YAML::XS.........................Not installed! (required - Please install this module - )
Grazie a chi potrà darmi una mano in questa fare di scoperta di questa notevole applicazione.