[SOLVED] Adding custom buttons to toolbars

[aph]

How do I add custom buttons to the web interface? For example, when I open a ticket and click on say 'phone call outbound', a new window is opened and I can insert information. I would like to add a custom button to this toolbar. How can I do that?

[RStraub]

Try Process Management and Activity Dialogs

[crythias]

or modify .dtls...

[aph]

Which .dtl do I have to edit to add a button to the following toolbar?

Unbenannt_6.PNG

[crythias]

Please begin with "How can I create a button in [this place] that accomplishes [this goal]".

[aph]

How can I create a button between 'Phone call outbound' and 'phone call inbound' on the toolbar in the screenshot below?

Unbenannt_6.PNG

By clicking on this button, a window should be opened and an agent should be able to fill in certain information, for example when the relevant change was implemented on the development system, by whom, by whom it was tested etc.

[reneeb]

The buttons are created with SysConfig options (see https://github.com/OTRS/otrs/blob/rel-3 ... .xml#L4925)

[aph]

Take this entry in Ticket -> Frontend::Agent::Ticket::MenuModule for example:

Unbenannt_18.PNG

How can I add, for example, an entry ' Ticket::Frontend::MenuModule###someNumber-TestAction' to 'Ticket -> Frontend::Agent::Ticket::MenuModule' so that I can fill in the relevant values for 'Action....Target''?

[reneeb]

Create a Kernel/Config/Files/APH.xml (or any other name that is not already used)

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
    <ConfigItem Name="Ticket::Frontend::MenuModule###321-YourButton" Required="0" Valid="1">
        <Description Translatable="1">Your Description.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">What the user can see in TicketZoom</Item>
                <Item Key="Description" Translatable="1">Description for MouseOver</Item>
                <Item Key="Action">AgentTicketHistoryXXXXX</Item>
                <Item Key="Link">Action=AgentTicketHistoryXXXXX;TicketID=$QData{"TicketID"}</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketHistory</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

[crythias]

By clicking on this button, a window should be opened and an agent should be able to fill in certain information, for example when the relevant change was implemented on the development system, by whom, by whom it was tested etc.

You mean you want to add a note only not using the note button.

[aph]

The button does not appear under Ticket -> Frontend::Agent::Ticket::MenuModule. I changed the code slightly and want to reproduce the history function. Do I have to register the new file somewhere or why does it not appear in SysConfig.

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
    <ConfigItem Name="Ticket::Frontend::MenuModule###12-YourButton" Required="0" Valid="1">
        <Description Translatable="1">Your Description.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">TestView</Item>
                <Item Key="Description" Translatable="1">See Data</Item>
                <Item Key="Action">AgentTicketHistory</Item>
                <Item Key="Link">Action=AgentTicketHistory;TicketID=$QData{"TicketID"}</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketHistory</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

[aph]

You mean you want to add a note only not using the note button.

Not exactly a note. For example the details about who implemented the change or who tested it should be retrieved from AD and not entered as text (to avoid typos). One scenario is:

On one line we have the entries: Tested on: <Date> Tested by:<Name of the tester retrieved from AD>.
The concerned persons should be informed about the change (for example in a 'To' or 'CC' field in the 'note').

Apart from the 'note' as an example, a functionality that may be required in the future is to execute a custom action / Javascript by clicking on a button.

[aph]

After I logged in today, the button was available. Probably a cache / reset thing

[numerouno]

I am trying to accomplish similar to OP, a custom menu item and be able to configure which items appear (Priority, Owner, Note, etc)

I've created the custom menu item in ticket zoom menu copying settings for FreeText button in Ticket.xml, but I wish to have unique control of field selection as in > Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewFreeText

Where can I add these config settings?