Change owner of ticket or force close.

andy17d · Post by **andy17d** » 03 Sep 2014, 12:00

I am a user with administrator privileges.
I want to close some tickets that are locked by another user.
Unfortunately I can not do that because I'm not their own.
So how can I take their ownership or force close that ticket?

jojo · Post by **jojo** » 03 Sep 2014, 12:01

klick on owner in the TicketZoom and get the ownership

andy17d · Post by **andy17d** » 03 Sep 2014, 12:12

Ok, this way of working but I have to take ownership each ticket separately.
I can't take ownership as bulk action.

jojo · Post by **jojo** » 03 Sep 2014, 12:14

use a Generic Agent

Znuny Open Source Ticketsystem

Change owner of ticket or force close.

Change owner of ticket or force close.

Re: Change owner of ticket or force close.

Re: Change owner of ticket or force close.

Re: Change owner of ticket or force close.