After mail fetch, email deleted from inbox! SOLVED

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askvicky
Znuny newbie
Posts: 39
Joined: 08 Sep 2014, 08:29
Znuny Version: otrs-3.38

After mail fetch, email deleted from inbox! SOLVED

Post by askvicky »

How do I prevent otrs from deleting from inbox after it fetch as ticket?
Last edited by askvicky on 12 Sep 2014, 10:05, edited 2 times in total.
otrs 3.3.8 OS windows 8 pro
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: After mail fetch, email deleted from inbox!

Post by jojo »

this is not possible.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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