Fehler beim Antworten eines Tickets

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hrban
Znuny advanced
Posts: 109
Joined: 06 Sep 2013, 10:56
Znuny Version: 3.2.10
Real Name: Chris
Company: bitc

Fehler beim Antworten eines Tickets

Post by hrban »

Hallo,

ich verwende OTRS 3.3.6, Windows 2008R2, MSSQL und IIS.
Seit heute bekomme ich, wenn ich ein bestehendes offenes Ticket beantwort nach "Mail übermitteln"
folgende Fehlermeldung:

Backend ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Tue Sep 9 12:59:09 2014 Message: Can't get ArticleID from INSERT!
RemoteAddress: 192.168.0.1 RequestURI: /otrs/index.pl Traceback (3936): Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.6) Line: 293 Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.6) Line: 2069 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.3.6) Line: 784 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.6) Line: 871 Module: PerlEx::Precompiler::c_::otrs::otrs::bin::cgi2dbin::index_pl::__ANON__ (unknown version) Line: 41 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458

Was ist hier plötzlich das Problem?

Danke Chris
hrban
Znuny advanced
Posts: 109
Joined: 06 Sep 2013, 10:56
Znuny Version: 3.2.10
Real Name: Chris
Company: bitc

Re: Fehler beim Antworten eines Tickets

Post by hrban »

Hier noch das Logfile:
[Tue Sep 9 14:21:24 2014][Error][Kernel::System::Ticket::Article::_ArticleGetId][1851] [Microsoft][ODBC SQL Server Driver][SQL Server]The data types nvarchar(max) and ntext are incompatible in the equal to operator. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be prepared. (SQL-42000), SQL: 'SELECT TOP 1 id FROM article WHERE ticket_id = ? AND a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ? ORDER BY id DESC'
[Tue Sep 9 14:21:24 2014][Error][Kernel::System::Ticket::Article::ArticleCreate][293] Can't get ArticleID from INSERT!
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