Hi all,
I setup and configured OTRS helpdesk 3.3.8. All things seem alright. However, I tried to setup a process in Process Management, no matter I created a Process Ticket at customer interface or agent interface, the process couldn't transit to next activity (still remain at first activity) after I filled up requirement fields and submitted in first Activity Diaglog.
Help!!
Clement
3.3.8 Process Management - can't transit to next activity
Moderator: crythias
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clementluk
- Znuny newbie
- Posts: 4
- Joined: 10 Sep 2014, 06:10
- Znuny Version: 3.3.8
- Real Name: Clement
Re: 3.3.8 Process Management - can't transit to next activit
it seems you did something wrong. Check the logs
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
clementluk
- Znuny newbie
- Posts: 4
- Joined: 10 Sep 2014, 06:10
- Znuny Version: 3.3.8
- Real Name: Clement
Re: 3.3.8 Process Management - can't transit to next activit
JoJo,
Which logs should I check?
Which logs should I check?