Dependency field

[dvhelp]

Hi,

I have install open source otrs in my system, Am new to otrs system and am trying to add dependency field for customer panel as like service, Anyone can help me to do that?

[jojo]

Read the admin manual (doc.otrs.org)

[dvhelp]

Hi Jojo,

I have looked in Admin Manual, there is only dynamic field, but there is no manual for Dependency field,

[Giulio Soleni]

Hello,
... what do you mean by "dependency fields"?
If you need to configure some kind of dependency between dynamic fields maybe you can take a look to this thread: viewtopic.php?f=62&t=26241

HTH

[RStraub]

You'll either need add-ons, development (as Giulio mentioned) or ACLs (if the dependency is static) to do that.

[dvhelp]

Hi Giulio Soleni,

Ya that one will work for me, but where do i need to modify that code,

[jojo]

use ACLs

[Giulio Soleni]

Hi Giulio Soleni,

Ya that one will work for me, but where do i need to modify that code,

You should use it on the template (dtl files) of your interest.
Please, take a look also to this thread: viewtopic.php?f=62&t=26090 (which is linked by my previous reference in turn).
But I agree with RStraub and jojo that if you are able to build up some ACLs for your purposes, instead of editing the code, that would be a better solution.

EDIT: just take care about what crythias said at the end of the cited thread:

ACL determines what's going to be allowed/displayed in a visible field. It does not determine whether the field displays.

[dvhelp]

Hi Giulio Soleni,

Ok, ACl shoud be done in coding or through UI which is in admin settings, I tried with Ui which is in admin setting, but that didnt work out for me

[RStraub]

Post the example you created and tell us what dependency you want to achieve.

[dvhelp]

Eg:
Service: Distributor1
Reseller1: HDFC, SBI


Service: Distributor2
Reseller2: ICICI, IOB


Now the customer1 is logging to raise the ticket, if customer1 logsin, service field should display only Distributor1, that i can manage by selecting the service for the customer, and if service (Distributor1) selected, only Reseller1 filed ( Dynamic field which i created) should display, should not display Reseller2 field.

Same for customer2, if customer2 logsin to raise the ticket, only Distributor2 service can see and if Distributor2 service selects only Reseller2 Dynamic filed should display and should not display Reseller2.

[crythias]

Same for customer2, if customer2 logsin to raise the ticket, only Distributor2 service can see and if Distributor2 service selects only Reseller2 Dynamic filed should display and should not display Reseller2.

It would be easier and more manageable to use ACL to display appropriate data in one field than to have multiple identical types of fields. What this means is: Reseller field should have all data, filtered by ACL.

[dvhelp]

Hi,

Oh... Good thats fine, but I tried with ACL (UI, goes to Admin setting and select ACL) i doesnt work out for me, I think I dont know how to configure ACL,

Can you give me some example, that would be a great help for me.

[jojo]

RTFM: http://otrs.github.io/doc/manual/admin/ ... n.html#acl