Otrs Unable to Auto Fetch [SOLVED]

[pudwill90]

Hello, I am running otrs 3.3.8 on a Debian box. Everything is working cherry up to this point. This one last hurdled is whats is between me and a roll out into production. I can fetch mail manually no problem. It has never auto fetched (according to the cronjob it should pull every 10 mins). I have tried restarting the cronjob and running as root. Still no dice. I double checked and all my perl modules are up to date. Any ideas would be very helpful.

Thanks.

[reneeb]

What does the OTRS log say? Is there any message in the Cron log?

[pudwill90]

I'm teaching my self as I go. I cant seem to locate the cron log. do you know where it is located?

[crythias]

messages about cron are usually in /var/log/messages or /var/log/syslog

If you've installed *manually*, did you overlook the part to rename otrs/var/cron/*.dist?

If you did that, you can
bin/otrs.Cron.sh stop otrs
bin/otrs.Cron.sh start otrs

then
crontab -l -u otrs

to see that it worked.
If it's blank, you have a problem. If it's filled, wait until the next */xx minutes of postmaster_mailbox ...

[pudwill90]

That worked! Thank you so much. I had done all those steps except restarting cron.