Set Installation Date automatically

[hueneburg]

Hello,

I want to set the installation date (a dynamic date or date/time field) automatically or at least force the agent to enter it, when the ticket is moved from the state 'ready for installation' to 'done'.
Is this possible without having to write PERL code?
When yes, how can I accomplish this?

Thanks in advance.

[crythias]

The timestamp of the article would be, theoretically, the value you seek.

[hueneburg]

No, we want a second timestamp as a dynamic field so you can directly search for it.

[crythias]

I can search for state=done and return the timestamp of the article or even within a range if I search for articles. But no, unless you want javascript to check the box on change of state.

[hueneburg]

thanks a lot...