Send notification whenever there is an new article in ticket

[askvicky]

Can this be done?

Example customer send an email, to our system i received a notification email of a new creation ticket.

But when every a new article created i am unable to create such notification.

[jojo]

try ArticleCreate and ArticleSend events

[askvicky]

Why would i need to set a matching title and body?

[TobiasFrei]

Problem is here that the notification creates a new article. That seems to be an event that creates a new article.

Thus you have an infinite loop ...

Any solution for this issue? I have a similar requirement...

Thanks

Tobias

[jojo]

set approbiate filters

[askvicky]

what do you mean by approbiate filters?
I wouldn't know the title they going to create how am i possible to match them ?

[TobiasFrei]

Jojo probably wanted to write "appropriate"...

I thought something about Article-Filter, article-sender-type element of {agent, customer).

But this still produces an endless loop.

OTRS vs is 3.3.4

[askvicky]

actually a new option like 'NewArticleinTicket' would solve this issue

I am using event 'Ticket Create' it work like a charm.

I just need notification thur email when new article come in !!! by client or the client in the cc loop.

[askvicky]

I ended up with endless loop too but i don know what i did, merely select every article event from the list.

the endless loop content is empty tho..

[crythias]

Don't use notifications to send to customers. Reply/Respond to a customer.