Is there a document of what each event does?

askvicky · Post by **askvicky** » 12 Sep 2014, 05:37

I went to the otrs portal and try to find it on the admin manual, its not inside.
As i need to understand some of the event, as some of it don work like what it meant

Post by **crythias** » 12 Sep 2014, 05:44

They are reasonably self-explanatory.

Articles are widgets attached to Tickets.

Create means new
Update means change
Send means mail
Bounce means ... bounce

Events are triggered after the action they represent actually takes place:
https://github.com/OTRS/otrs/blob/rel-3 ... et.pm#L577

askvicky · Post by **askvicky** » 12 Sep 2014, 07:11

article updateup means a new article being added to ticket?

example from 3 article to 4?

Post by **crythias** » 12 Sep 2014, 12:51

That would be ArticleCreate

http://otrs.github.io/doc/api/otrs/stab ... le.pm.html

If you would like assistance accomplishing a specific task, please feel free to ask.

Znuny Open Source Ticketsystem

Is there a document of what each event does?

Is there a document of what each event does?

Re: Is there a document of what each event does?

Re: Is there a document of what each event does?

Re: Is there a document of what each event does?