[SOLVED] Switch customerID

[montoxic]

Hi

I have a question regarding CustomerID and are hoping that you can help me

Today the customerID is the mail of the customer and i now want to change to use another value, for example companyname. When i change this today the old tickets, both open and closed, the customer get no permission to open the ticket in the customer portal.

So my question is this, is it possible to make this switch of customer ids? in an easy way. I read in another topic that you could use the generic agent for this, but i dont know exactly how.

I should also mention that the customer data is read from an LDAP database and OTRS 3.3.8

Regards

MonToxic

[crythias]

To retroactively change the CustomerID of tickets:

Create a new Generic Agent
Give it a Job name
Ticket Filter:
CustomerID: oldcustomerid
Ticket Action:
New customer ID: [fill in the blanks]

save/run

[montoxic]

Thanks, it was so easy then. So you just have to do this for each customer. Well it is really good

Thanks