Can't remove file permission denied

[aph]

Hello,

I'm getting the following error Can't remove file D:/otrs/OTRS/var/tmp/CacheFileStorable/DynamicField/5/3/538867e23daf5723d184469a0e16613b. Is it possible to run the setPermissions.pl on windows? How can I determine the values of the following variables.

Code: Select all

Usage: otrs.SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]  (paranoid mode: all files readonly, does not work with PackageManager)
    [--not-root]
    <OTRS_HOME>

Thanks a lot

[Rooobaaat]

Set Permissions to FULL for Everyone. It should solve your issue

[aph]

Unfortunately, it doesn't solve my problem. A new ticket is not created.

[crythias]

A new ticket is not created.

This is not related to cache.

[aph]

I'm not sure if the problem is due to a script in the code. The script shows/hides dynamic fields based on the value of other dynamic fields.
Below is the content of my script

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function queueFields() {
            $("[id^=DynamicField]").parent().addClass( 'Hidden' );
            $("[id^=LabelDynamicField]").parent().addClass('Hidden');
        }
            $('#Dest').bind('change', function (Event) {
                Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
            switch ( $('#Dest').val() ) {
                    case "6\|\|CRM": // need to slash escape the pipes. Also, need to be in numerical order
                        queueFields();
                        $('#DynamicField_Product').parent().removeClass( 'Hidden' );
                        $('#LabelDynamicField_Product').parent().removeClass( 'Hidden' );
						$('#DynamicField_MasterSlave').parent().removeClass( 'Hidden' );
                        $('#LabelDynamicField_MasterSlave').parent().removeClass( 'Hidden' );
						$('#DynamicField_Kategorie1').parent().removeClass( 'Hidden' );
                        $('#LabelDynamicField_Kategorie1').parent().removeClass( 'Hidden' );
                    break;
                    default:
                        queueFields();

                }
            })
			
			$('#DynamicField_Kategorie1').bind('change', function (Event) {
                Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'DynamicField_Kategorie1', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
            switch ( $('#DynamicField_Kategorie1').val() ) {
                    case "Benutzerverwaltung":		
#                        queueFields();

                        $('#DynamicField_Kategorie2').parent().removeClass( 'Hidden' );
                        $('#LabelDynamicField_Kategorie2').parent().removeClass( 'Hidden' );
						
                    break;
					case "Sonstiges":
						$('#DynamicField_Kategorie2').parent().addClass( 'Hidden' );
                        $('#LabelDynamicField_Kategorie2').parent().addClass( 'Hidden' );
						
					break;
                    default:
                        queueFields();

                }
			
            });

What could be wrong with the script? When I click on 'send email' button, 'nothing happens'. The form is not submitted and no new ticket is created

[crythias]

Please start over with the real problem, what you're trying to fix, how it's evidencing itself, how to reproduce, etc.

You started this thread with a completely different issue that is unrelated to what you're actually trying to fix.

[aph]

Opening a new thread for a new problem. viewtopic.php?f=62&t=26496