After setting header in PostMaster Filter Management Error

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askvicky
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Posts: 39
Joined: 08 Sep 2014, 08:29
Znuny Version: otrs-3.38

After setting header in PostMaster Filter Management Error

Post by askvicky »

Encounter the below error message when i set 'follow-up article type' and 'follow-up sendertype' in the header.
Any idea to solve it?

ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.16.3 OS: MSWin32 Time: Tue Sep 16 14:23:41 2014

Message: Execute Run() of PostFilterModule Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck not successfully!

Traceback (5084):
Module: Kernel::System::PostMaster::Run (OTRS 3.3.8) Line: 429
Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.8) Line: 203
Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.8) Line: 77
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.8) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: C:\otrs\OTRS\bin\otrs.PostMasterMailbox.pl (unknown version) Line: 90


IMAP: Connection to mail.auctorizium.com closed.
otrs 3.3.8 OS windows 8 pro
crythias
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Re: After setting header in PostMaster Filter Management Err

Post by crythias »

Invalid value. Any other guess is just a guess. If you told your colleague this, what would he tell you?

Please provide steps to replicate.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: After setting header in PostMaster Filter Management Err

Post by reneeb »

There should be at least one more message in the log...
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