Content of dynamic filed not showing on Ticket Status View

[ITLogSupport]

Hello,

I've got several dynamic fields configured on OTRS. Everything is working just fine except when i try to list them on the Ticket Status View or in the search columns. The dynamic field name is "Category". Please see the attached files:

2014-09-16_10h28_03.png

2014-09-16_10h30_12.png

What am I doing wrong?

Thanks
GAR

[RStraub]

There are SysConfig settings that require you to prepend the name of the dynamic field with "DynamicField_"

so the field named "category" should be entered as "DynamicField_category".

[ITLogSupport]

Hi RStraub,

Unfortunately it didn't work. I've copied the field name to make sure the name was right, but to no avail.

2014-09-16_11h08_17.png

Any ideas?

Thanks

[ITLogSupport]

These are the settings for my dynamic field:

2014-09-16_11h18_26.png

[RStraub]

Please post the SysConfig of your "ViewStatus" and "ViewOverview" (which is the search result)

[ITLogSupport]

Here's the info you've requested:

2014-09-16_11h53_51.png

2014-09-16_12h04_47.png

[RStraub]

This all seems fine.

No typos, correct syntax, correct DynamicField Type (Ticket)... sorry, can't help you there :/

[reneeb]

You only configured that the field is available. But you have to enable it in your personal settings: Open the status view, go to the upper right corner, click on the arrow and the dynamic field should be listed in the "available fields".

[RStraub]

@reneeb, check the second image he uploaded in the first post.

On the right you see the field active, but empty.

[reneeb]

@reneeb, check the second image he uploaded in the first post.

On the right you see the field active, but empty.

Thanks! I didn't scroll