Adding cc field to Notification.

[askvicky]

I would want to add cc recipient into the notification send out from the system.

Current notification only send out to the customer and not those in the cc loop.



as above the recipient only have customer.

[askvicky]

anyone has any idea?

http://lists.otrs.org/pipermail/otrs/20 ... 37269.html
the idea was created 3yrs aso, has it been implemented?
https://otrsteam.ideascale.com/a/dtd/81598-10369