OTRS 2.2.9 Error on ticket response

[jloldhamham]

Hi,

We are running OTRS 2.2.9 but when responding (Empty Answer, Move or close) a ticket we get the below error, does anyone know how to resolve this ?

Even though it shows that error it will actually do the action so we end up sending the same reply 3 times for example
Many Thanks
Jordan

[crythias]

apache error.log should give some more information. Note that any support on this forum for 2.x would be severely limited.

[jloldhamham]

We've also added carp confess in the location of the code were it breaks and we have the below output (Apache log shows the same), any ideas?

open body: Invalid argument at /opt/otrs/Kernel/cpan-lib/MIME/Entity.pm line 1850, <PRODUCT> line 4.
MIME::Entity::print_bodyhandle('MIME::Entity=HASH(0x7f6f0062bce0)', 'IO::File=GLOB(0x7f6f0062b800)') called at /opt/otrs/Kernel/cpan-lib/MIME/Entity.pm line 1831
MIME::Entity::print_body('MIME::Entity=HASH(0x7f6f0062bce0)', 'IO::File=GLOB(0x7f6f0062b800)') called at /opt/otrs/Kernel/cpan-lib/MIME/Entity.pm line 1926
MIME::Entity::stringify_body('MIME::Entity=HASH(0x7f6f0062bce0)') called at /opt/otrs/Kernel/cpan-lib/MIME/Entity.pm line 1931
MIME::Entity::body_as_string('MIME::Entity=HASH(0x7f6f0062bce0)') called at /opt/otrs/Kernel/System/Email.pm line 460
Kernel::System::Email::Send('Kernel::System::Email=HASH(0x7f6f00108308)', 'From', 'OTRS Notification Master <otrs@********>', 'To', '******d@*********', 'Subject', '[Ticket#1012923] Moved ticket in "New Requests" queue!', 'Type', 'text/plain', ...) called at /opt/otrs/Kernel/System/Ticket/Article.pm line 1898
Kernel::System::Ticket::Article::SendAgentNotification('Kernel::System::Ticket=HASH(0x7f6f000f1ae0)', 'Type', 'Move', 'UserData', 'HASH(0x7f6efcc60898)', 'CustomerMessageParams', 'HASH(0x7f6f00487fd0)', 'TicketID', 61688, ...) called at /opt/otrs/Kernel/System/Ticket.pm line 1359
Kernel::System::Ticket::MoveTicket('Kernel::System::Ticket=HASH(0x7f6f000f1ae0)', 'QueueID', 1, 'UserID', 37, 'TicketID', 61688, 'SendNoNotification', undef, ...) called at /opt/otrs/Kernel/Modules/AgentTicketMove.pm line 116
Kernel::Modules::AgentTicketMove::Run('Kernel::Modules::AgentTicketMove=HASH(0x7f6f004549e8)') called at /opt/otrs/Kernel/System/Web/InterfaceAgent.pm line 670
Kernel::System::Web::InterfaceAgent::Run('Kernel::System::Web::InterfaceAgent=HASH(0x7f6effe191d8)') called at /var/www/otrs/bin/cgi-bin/index.pl line 47
ModPerl::ROOT::ModPerl::Registry::var_www_otrs_bin_cgi_2dbin_index_2epl::handler('Apache2::RequestRec=SCALAR(0x7f6efea603b8)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 206
eval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 206
ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f6eff7c9490)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 172
ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f6eff7c9490)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31
ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f6efea603b8)') called at -e line 0
eval {...} called at -e line 0