Error Message: Impossible to send message to.....

[pudwill90]

i'm running otrs 3.3.9 on a debian box. Everything is smooth but i am unable to send anything out through otrs. Every time i try to send something out i receive the error:

Backend ERROR: OTRS-CGI-18 Perl: 5.14.2 OS: linux Time: Thu Sep 18 20:04:56 2014 Message: Impossible to send message to: charles.pudwill@regularguy.net . RemoteAddress: 24.119.201.204 RequestURI: /otrs/index.pl Traceback (2820): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.9) Line: 2083 Module: Kernel::Modules::AgentTicketForward::SendEmail (OTRS 3.3.9) Line: 940 Module: Kernel::Modules::AgentTicketForward::Run (OTRS 3.3.9) Line: 118 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.9) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31


Any insight would be greatly appreciated.

Thank you

[crythias]

This is commonly addressed within this forum.

Impossible to send means there is no method to send. Either sendmail or local SMTP is unable to transfer to the Internet or the SMTP server configured is unavailable or preventing email from being sent.

[mavrie]

I recently struggled with the same problem,
In the admin tab, go to sysconfig, search for sendmail, and open Core::Sendmail

If you are using smtp, check your settings there. My problem was a typo in the SendmailModule::Host part. This should refer to our ISP's outgoing adress.
That fixed it for me anyway

Matt