Queue Issue Suggestion

[vinesh]

I do understand....I am planning for an new otrs ticketing system now and wanted to re-structure my ticketing system.

As i told you all..i have 9 locations across india. Example of locations
Location-1
Location-2
Location-3
Location-4
Location-5
Location-....

Planning departments has queues for all locations should have same common names as below.
HR
IT
Payroll
Bank Account
Finance
Admin

To create an queue where Name, Group and Email Id is mandatory and Name cannot be same..
Example1:
Name:HR
Group: HR_Location1
Email Id:xyz@domain.com

Example2: I cannot create this name because it will not accept same queue names..
Name:HR
Group: HR_Location2
Email Id:abc@domain.com

So i need to build and achieve queues as below example.
Example :
Location-1 users logs an ticket in HR queue and the ticket should be handled by Location-1 HR team with xyz@domain.com.
Location-2 users logs an ticket in HR queue and the ticket should be handled by Location-2 HR team with abc@domain.com.

Similarly with other queues too like.
Location-3 users logs an ticket in Bank Account queue and the ticket should be handled by Location-3 Bank Account team with 123@domain.com.
Location-4 users logs an ticket in Bank Account queue and the ticket should be handled by Location-4 Bank Account team with 456@domain.com.

Please suggest and help me how can i achieve this..Thanks in advance.

[aph]

If you want to have different queues for different locations, you'll have to name them separatly as well. The rest of the configuration depends also on access rights. For example, is it permissible that HR from location 1 can see tickets meant for HR from location 2? If it's not the case you'll have to create separate groups with each group having it's own queue and own email id.