Hi guys do you know if it is possible, in the procedure of Import / Export of CIs, define the Identifier field consists of multiple columns (some stored on xml_storage)?
I tried selecting multiple keys but seems not to work during import, as it attempts to create new CIs and not to update the CIs corresponding to the multiple key
OTRS 3.3.8-ITSM 3.3.9
Thanks
CMDB - Import on Multi Identifiers
CMDB - Import on Multi Identifiers
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Re: CMDB - Import on Multi Identifiers
Guys, I wanted to inform you that the multi-select does not work if a column of the CI is associated to a list defined in the general catalog (in my case ProductName), if the column is instead a simple field (es.Text) works
This is probably due to the fact that when the value of a column is pre-defined in general cataglogo in the column of the table xml_content_value xml_storage the key is stored in the catalog and no value (this can be corrected)
The problem is that the procedure for import directly reads the value (typically an integer) without reading the general catalog (in my case "Office 2010") the true content and then search for the CI is wrong to fruition and try to insert a new CI.
I hope to have explained well the problem
I think this is a bug what do you think?
This is probably due to the fact that when the value of a column is pre-defined in general cataglogo in the column of the table xml_content_value xml_storage the key is stored in the catalog and no value (this can be corrected)
The problem is that the procedure for import directly reads the value (typically an integer) without reading the general catalog (in my case "Office 2010") the true content and then search for the CI is wrong to fruition and try to insert a new CI.
I hope to have explained well the problem
I think this is a bug what do you think?