Send notification whenever there is an new article in ticket

[TobiasFrei]

Hi,
we have a person being responsible for a business unit. The business unit is a dynamic field. This person wants to be informed about every email that is send to or from a customer. Any other suggestion how to solve this not using notifications to this person?

Thanks a lot

Tobias

[jojo]

even if spamming this guy is not a good idea set SenderType to agent and customer only

Best way is to give read permission on these queues so he can read everything if needed

[TobiasFrei]

even if spamming this guy is not a good idea set SenderType to agent and customer only

Best way is to give read permission on these queues so he can read everything if needed

He wants to be spammed .

I tried the thing with the sender type (everything except of system) (see some articles above. Result: Does the infinite loop again.)

Problem is that this guy might only see tickets in all queues where business unit='X'...

Any more ideas?

[TobiasFrei]

Is bumping allowed btw?

[crythias]

Bumping isn't disallowed, but consider that of the few of us that provide answers, most are here daily and have no practical answer to give based upon information provided.

Since you've disallowed notification (event) as a practical answer, there is none to provide.

Edit: But I suppose you could use javascript to check To and include CC or something like that. As for incoming, not sure. Maybe extend the functionality of autoreply for a queue.

Anything at this point requires development.

OR being a member of the same customer_id means he has access to all that client's tickets on the external side in Company Tickets.