auto closed successfull +/- are not working

[inderjohar2287]

Hi,

When I set the date and time for auto closed successfully or unsuccessfully into any ticket than after reached date and time ticket doesn't close. As per documentation this option is given to close the ticket as scheduler.
Please suggest what I would be missing?

[jojo]

might be:

- missing cronjob
- not waited till the cronjob runs
- renamed any closed or pending auto state
- cron not running

[inderjohar2287]

Nothing happening for cron. I mean I have not set anything for Cronjob
Please let me know what I have to do with cron
Any code needs to copy paste or from admin panel some settings to be enabled?

[jojo]

read the INSTALL.md file for setting up cron

[inderjohar2287]

I have read the document for it but problem is that I am not getting right thing that needs to enable or put into it. I will appreciate if you can provide and same I have copy payer into it for working of auto closed

[jojo]

what is the output of

Code: Select all

 crontab -l otrs

[inderjohar2287]

Please find the attached output of OTRS cronjob

otrs cron.txt

.... and install.md

INSTALL.txt

Kindly suggest after reading it what I need to change for working on auto closed+/-

[jojo]

the cronjobs seem to run. Did you change any state name?

[inderjohar2287]

No, I have not changed any of the default name. Using all the default states.

[jojo]

check if:

- the target time is reached
- cron itself is running
- are there any errors in the logs

[inderjohar2287]

Even though it was reaching but let me try it one more time and i will share the report.
Meantime you may refer the screen-shot for state.

state management.JPG

[inderjohar2287]

Once again I have done the testing and found the same result. After choose time ticket start showing pending till instead of closing it.
Please find the attached screen shot.

autoclose.JPG

[jojo]

the cron job runs every 2 hours at 45 e.g. 2:45, 4:45, 6:45

so actually it seems to be OK

[inderjohar2287]

Right now status of cron is running.
Ok, If I will restart the cronjob now then will this ticket be closed?

Also, all the commented points are not running so is it ok? I mean with default configuration will it works?

[inderjohar2287]

yeah it is working fine on the test ticket
Now If I want to change from every two hours to 15 minutes then What changes I need to perform?

[crythias]

https://github.com/OTRS/otrs/blob/rel-3 ... _jobs.dist

Code: Select all

45 */2 * * *    $HOME/bin/otrs.PendingJobs.pl >> /dev/null

change to

Code: Select all

*/15 * * * *    $HOME/bin/otrs.PendingJobs.pl >> /dev/null

[inderjohar2287]

Perfect. It's working fine.
Thank you!!!!