[SOLVED] After populating customer_company+customer_user

[HervE]

Hello forum,

Sorry if it is already on this forum somewhere. A quick search didn't make it appear to me.

I created then ran 4 scripts to:
- add columns to customer_company
- populate customer_company
- add columns to customer_user
- populate customer_user
In Config.pm I mapped the new columns, and I switched CustomerCompanySupport on.

As a result I've got 2 issues, but maybe they're linked.

1) In Customer Company edit screen, the boxes of the new fields remain empty (even though the new fields are filled when I request the database)... but the boxes of the new fields of Customer Users are OK!

2) All the Customer Companies that have a Customer User don't appear in the company list screen... although they are present in the database!

Could anybody help?
What do you think of this?

Best regards,
HervE

[HervE]

Hello,

The 2 issues are solved today, although I did nothing.

I guess the system was 'synchronized' with the database but how?

Is one of the two Cron actions below responsible of this?
20 0 * * 0 C:\otrs\StrawberryPerl\perl\bin\perl.exe C:/otrs/OTRS/bin/otrs.DeleteCache.pl --expired
30 0 * * 0 C:\otrs\StrawberryPerl\perl\bin\perl.exe C:/otrs/OTRS/bin/otrs.LoaderCache.pl -o delete

Or is there something else?

Regards,
HervE

[crythias]

cache. As you note, the cache was deleted/expired at midnight:20 or midnight:30 Which means you could have run that yourself.

[HervE]

Interesting.

Which one of the 2 scripts do I have to run myself?

Regards,
HervE

[crythias]

deletcache

[HervE]

OK, many thanks.

Regards,
HervE

[HervE]

Hello,

Actually I cannot run any Perl script, for I always get something like this:

U:\>C:\otrs\StrawberryPerl\perl\bin\perl.exe C:/otrs/OTRS/bin/otrs.DeleteCache.pl --expired
Undefined subroutine &Encode::find_encoding called at C:/otrs/OTRS/Kernel/cpan-lib/Encode/Locale.pm line 83.
Compilation failed in require at C:\otrs\OTRS\Kernel\System\/Encode.pm line 16.
BEGIN failed--compilation aborted at C:\otrs\OTRS\Kernel\System\/Encode.pm line 16.
Compilation failed in require at C:/otrs/OTRS/Kernel/System/Encode.pm line 15.
BEGIN failed--compilation aborted at C:/otrs/OTRS/Kernel/System/Encode.pm line 15.
Compilation failed in require at C:/otrs/OTRS/bin/otrs.DeleteCache.pl line 34.
BEGIN failed--compilation aborted at C:/otrs/OTRS/bin/otrs.DeleteCache.pl line 34.

An idea of what could be wrong?

Edited: I've created a new thread for this to have the 2 issues separated, that's better.

Regards,
HervE