Dynamic field in Agent notifications

[crons]

Hello,

I have added dynamic field in Agent notifications (New ticket). I See empty value for the dynamic field when i create a ticket from customer portal. But its working when i create a phone ticket.Its a drop down field.
I tried with the tag:

Code: Select all

<OTRS_TICKET_DynamicField_TicketFreeText1_Value> 

and also

Code: Select all

<OTRS_TICKET_DynamicField_TicketFreeText1>