How to update agent users info into LDAP - OTRS

[williamrobert1983]

Hi all,

I can update first name or last name for agent in the AdminUser module and updated into the DB.
But not updated into the LDAP and it will replace old info from ldap. How to update into the LDAP too? Please advice.

Thanks,
William

[reneeb]

The LDAP backend is readonly. You have to change the values in LDAP first, then the new values will be synced into DB.

[williamrobert1983]

thanks reneeb.

[williamrobert1983]

Hi reneeb,

I have one more doubt about updating Agent User details to LDAP.

Normally, we will create Agent User details in LDAP. EX: firstname, lastname, username, email and password.

whenever user login first time into the OTRS, the user details synchronize into the OTRS DB and this is normal flow in OTRS.

For updating user details from OTRS admin user module itself, Is there is any way to update Agent User details to LDAP from OTRS Config OR still we need to update user details in LDAP directly. Please advice me !

William

[Rooobaaat]

Update it directly in LDAP.
OTRS LDAP-Backend is READONLY