Is there a way to lengthen the subject of an article (note) shown in the TicketZoom screen. If I need to modify code, please let me know what to modify.
Thanks in advance...Dan.
Lengthen Article subject in TicketZoom [SOLVED]
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dstover
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Lengthen Article subject in TicketZoom [SOLVED]
Last edited by dstover on 17 Nov 2014, 18:39, edited 1 time in total.
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reneeb
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Re: Lengthen Article subject in TicketZoom
If you mean the subject in the article tree, it's https://github.com/OTRS/otrs/blob/rel-3 ... m.dtl#L602
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dstover
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Re: Lengthen Article subject in TicketZoom
Yes. That's exactly what I mean. Thanks. That worked.
Can I assume that, if I am looking for the formatting associated with a some certain Perl module (.pm) file (eg. AgentTicketZoom.pm), that the formatting will be included in a .dtl file of the same name (eg, AgentTicketZoom.dtl)? if so, that will make searching easier.
Thanks very much for your assistance...Dan.
Can I assume that, if I am looking for the formatting associated with a some certain Perl module (.pm) file (eg. AgentTicketZoom.pm), that the formatting will be included in a .dtl file of the same name (eg, AgentTicketZoom.dtl)? if so, that will make searching easier.
Thanks very much for your assistance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB