[Solved]SLA Type

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Gonzalo
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Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
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[Solved]SLA Type

Post by Gonzalo »

Hi,
I'm using OTRS 3.3.6 + ITSM
When I create a SLA, I have to fill in the field "Type". What is the purpose of that field? the diffetents values that i can select are:
availbality, errors, other, recovery time, resolution rate, response time, transactions

Thanks in advance.
Last edited by Gonzalo on 15 Oct 2014, 11:00, edited 1 time in total.
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
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jojo
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Re: SLA Type

Post by jojo »

thats the type of the SLA
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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Re: SLA Type

Post by Gonzalo »

Yes jojo, I understand it is the type but if I have to configure a SLA with Response time and Resolution time what is the best type?
Resolution type or Response Type.

Thanks
Last edited by Gonzalo on 06 Oct 2014, 10:35, edited 1 time in total.
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
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jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
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Re: SLA Type

Post by jojo »

it is just a textual information for the SLA view
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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