Notification Filter does not apply

[RStraub]

Hello,

I'm trying to create a notification such that an email is sent to the customer when we set the ticket status to "pending auto close+".

The notification is setup like this:

Event -> TicketStateUpdate

Ticket Filter
State -> pending auto close+
Queue -> Well, the queue where i want the notification to be sent out

Nothing in article Filter
Recipient: Customer

Notification: A Subject and a Text

Now, this Notification works (read: is send) when the ticket filter state is set to the three closed states. However, it does NOT work (read: does not send the notification) when the state is 'pending auto close+'.

Does pending auto close+ not count towards the TicketStateUpdate event, as it is still considered open, or did I create a wrong configuration?

Best regards,
Rolf

[crythias]

Reply to the customer with next state pending auto close.