Case insensitive search on Configuration Item in ITSM?

[bjornjn]

Hello,
I'm wondering if there is a way to perform a case insensitive search for a Configuration Item's text fields? As far as I have discovered, searches in the CI 'Name' field are case insensitive but all other (self defined) text fields are only searched case sensitive.
I'm thinking that there should be some kind of addition in the CI Class definition. Below a snippet of code for a typical field in my 'Computer' class definition that I would like to search case insensitive:

Code: Select all

{
        Key => 'Serial',
        Name => 'Serial',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 100,
        },
},

Hope someone can point me in the right direction - thanks in advance!

[Joker]

Same problem and would like to change it, too.