Simple Modification in Customer Frontend Ticket

[gotcha]

Hi all,

I know that this subject is recurring.
My question is about the "NewTicket" page in the customer frontend.
I would like to have the customer automatically see the following text already in the message area when they compose a new ticket :

Code: Select all

application :
physical address :
Error message :

I found an Crythias answer : viewtopic.php?f=62&t=5157

Edit CustomerTicketMessage.dtl (Kernel/Output/HTML/Standard) Line 122 But you should likely do this in your own theme...
Original :

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<textarea id="RichText" name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$QData{"Body"}</textarea>

Modified :

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<textarea id="RichText" name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$QData{"Body"}Put Some Text Here<br>This is line2</textarea>

So i tried, the new text exist in textarea.
But it doesnt work, cause when Customers selecting TYPE / SLA / ... , new text (application, physical adress , error message) duplicates

Code: Select all

application :
physical address :
Error message
application :
physical address :
Error message

Need Help please ppl?

Thanks

Regards,

GoT

[crythias]

I really need to remove/adjust data from several years ago.

Consider whether you truly desire this as part of the body versus dynamic fields.

[crythias]

Also, this might be of interest.

Note that RichText is looking for RichText on the render of the website. If it's something else like CustomerEntry (or whatever) then make sure you account for that.

[gotcha]

Crythias,

Thanks for your answer.

I really wish to have this information in body not in dynamic fields like link given.

info1
info2

I trying to have same body regardless dynamic choice (SLAID,Type,...)

per example i got 2 types (hardware / software), i must prepare body for these two choices?
Maybe exist a generic way for all choices of dynamic fields, that body does not change?

this duplicate is a headheck, im so weak
(i m looking your links, interesting but complicated

Regards,

[gotcha]

FYI

i got just one Queue.
Customer dont select the Queue.

[gotcha]

My configuration :
Ticket -> Frontend::Customer::Ticket::ViewNew

Ticket::Frontend::CustomerTicketMessage###Queue => NO
Ticket::Frontend::CustomerTicketMessage###QueueDefault => Service Support
Ticket::Frontend::CustomerTicketMessage###Service => YES
Ticket::Frontend::CustomerTicketMessage###SLA => NO

2 type : Hardware / Software
Service : depend of customer

origin :
http://hpics.li/fdb9e10

result :
http://hpics.li/97583f2

How to make a static body..
Note that after put an item in attchement, the body duplicates ...

I tried with your link but no result, i need to change the code for each field? with :

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CKEDITOR.instances.RichText.setData( '<p>This is Line1</p><p>This is Line2</p>' ); 

If customer begin to complete the body, after put the attachment the body will be reset..i turning around

a little help is needed

Regards,

[gotcha]

I dont know why in AgentTicketPhone, i created an body in :

Ticket -> Frontend::Agent::Ticket::ViewPhoneNew
section :
Ticket::Frontend::AgentTicketPhone###Body


The body dont modify after put service / type / attchement ...

i Would like the same result in customer interface


Regards ,

Got