Change fileds in AgentTicketZoom

wladan · Post by **wladan** » 09 Oct 2014, 17:29

Can I change this Fields? Want to show here email address from sender, not a name.

jojo · Post by **jojo** » 09 Oct 2014, 18:14

No, why should you need the mail address? For replying use OTRS

wladan · Post by **wladan** » 09 Oct 2014, 18:46

I need the email address to copy it and search through my customer base. it sounds amazing that you can not customize this simple thing/fields.

Post by **crythias** » 09 Oct 2014, 22:10

nobody else needs this. We do all our contact on a ticket through OTRS.

jojo · Post by **jojo** » 09 Oct 2014, 22:21

OTRS will search trough customer database automatically and asign the ticket to the customer contact

wladan · Post by **wladan** » 10 Oct 2014, 08:42

Thank you for your answers!
Unfortunately, my customer base is not connected with OTRS (because the Rules on our site/service does not allow us).

jojo · Post by **jojo** » 10 Oct 2014, 09:24

break the rules

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