OTRS integration with other application

[hasitha]

Hi Team

We have application called Careware (i.e. Scheduling systems) & we would like to integrate this to OTRS Version 3.3.8. Please find below details about the Careware application.


Basically this application is used for Hospitals & nurse scheduling. To report any issues or clarifications users are provided special button (i.e. "Contact Support") on each screen. The Email configured (email is belongs to CareSystem Inc, not customer or users) in the systems passes all the data relate to problem (i.e. Exact function name, User Name, many parameters etc) to Support Team. We would like to integrate this button with OTRS.

Could you please guide me to do this? If you need more details please contact through below email.

email : hdannangoda@caresysteminc.com

Thanks you & Best Regards

Hasitha

[jojo]

There are some possible ways.

The most generic one is to send an email to OTRS and use some filters
The other one is to use the generic ticket connector in the webservice framework of OTRS. Currently it supports SOAP and with OTRS4 REST. You can find some infos here https://github.com/OTRS/otrs/tree/maste ... ebservices