[SOLVED]ACL with dynamic_Fields

[Gonzalo]

Hi!
I want to filter a dynamic filed called 'UT' when I select the QUEUE 'Projects' via ACL.
I atthached the code (Config.pm) and the configuration of the ACL. I din't know why it is working with normal fields ('Priority') but with the dynamic field ('UT' and 'Subcategory') have not worked.

Code: Select all

	# ticket acl
    $Self->{TicketAcl}->{'100-ACL-UT-QUEUE'} = {
        # match properties
        Properties => {
            # current ticket match properties
            Ticket => {
                Queue => ['Projects'],
            }
        },
        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
            Ticket => {
				Priority => ['Low'],
                                UT => ['1'],
				Subcategory => ['Other'],
            },
        },
    };

[crythias]

Please explain:

What do you want to happen?
What happens?

[Gonzalo]

Hi crythias!

Sorry I explain better

What I want to happen is that when you select a queue, the ACL filter the dynamic field 'ut'. That the thing i want.

In the code I want that if an agent chose the queue 'Projects' the "ut" just let select value 1, the code as you see I put three fields, a test mode, which only works on the field priority.

Now the behavior is coming out a list of values of UT(1,0.5,0.2,0.75) ​​and subcategory (Others,HW,SW.....)

Thanks

[crythias]

Please review the documentation for use of DynamicFields in ACLs.

[Gonzalo]

I used this documentation to undestand how it's work.
I didn't know what am i doing bad.

[crythias]

What you posted:

Code: Select all

        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
            Ticket => {
            Priority => ['Low'],
                                UT => ['1'],
            Subcategory => ['Other'],
            },
        },

What the documentation says:

Code: Select all

        DynamicField => {
            # Names must be in DynamicField_<field_name> format.
            # Values in [ ... ] must always be the untranslated internal data keys
            #   specified in the dynamic field definition and
            #   not the data values shown to the user.
            DynamicField_Field1          => ['some value'],
            DynamicField_OtherField      => ['some value'],
            DynamicField_TicketFreeText2 => ['some value'],
            # ...
        },

[Gonzalo]

Thanks crythias

I had not understood DynamicField_<field_name> format. I attached the code if anyone is interested in the future

Code: Select all

$Self->{TicketAcl}->{'100-ACL'} = {
          # match properties
          Properties => {
                  # current action match propertiess
                  Frontend => {
                  Action => 
							['AgentTicketPhone','AgentTicketEmail'],
                  },
            # current ticket match properties
            Ticket => {
                Queue => ['Projects'],
            },
        },
        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
			Ticket =>  {
				DynamicField_UT => ['1'],
			  },
        },
    };