Process management work flow question

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dstover
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Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Process management work flow question

Post by dstover »

I am working with Process Management and have an Activity Dialog (data entry screeen) that I want to run that has a multiselect box. Inside a work flow, I would like to run a program using a transition action during a transition. This part is working. After the transition and after hitting the next action, which has no activity dialogs, I would like to route back to the original action. I have tried setting a field and checking for the field in a transition on the back end of the action and am still stuck in the action with no activity dialogs. Basically, I need a way to initiate an activity dialog, run a program against the resultant data, then route back to the original action, all through Process Management work flow.

Can anyone assist? Let me know if I am not being clear.

Thanks in advance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Re: Process management work flow question

Post by dstover »

I guess the main question is how do you route from one activity back to itself after running a program? Can you use a transition to point back to the original activity?
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
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