How to hide Error Detail in customer interface

Moderator: crythias

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koshihaku
Znuny newbie
Posts: 10
Joined: 23 Jul 2014, 10:50
Znuny Version: 3.3.2

How to hide Error Detail in customer interface

Post by koshihaku »

When an error occurs error messages including error detail is displayed to user.
The following is an sample of error message.

Code: Select all

Oops! An Error occurred.
Error Message: Module Kernel/Modules/CustomerTicketNiewNew.pm not found/could not be loaded!
Please contact your administrator.
You can  Send a bugreport or go back to the previous page.
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Oct 9 17:45:42 2014 Message: Module Kernel/Modules/CustomerTicketNiewNew.pm not found/could not be loaded! RemoteAddress: 61.213.165.2 RequestURI: /support/customer.html?Action=CustomerTicketNiewNew Traceback (9858): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 198 Module: /opt/otrs/bin/cgi-bin/customer.html (unknown version) Line: 41
I want to hide the details in customer's page. Is this possible?

Thansk a lot.
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: How to hide Error Detail in customer interface

Post by crythias »

someone mispelled something (View -> Niew).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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koshihaku
Znuny newbie
Posts: 10
Joined: 23 Jul 2014, 10:50
Znuny Version: 3.3.2

Re: How to hide Error Detail in customer interface

Post by koshihaku »

crythias wrote:someone mispelled something (View -> Niew).
Thank you crythias.

I intentionally used the wrong spelling of action. When a customer misspelled the action, the detailed error message is displayed on the page.
Is there a way to hide the error detail?
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