Closing all ticket from the queue

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andy17d
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Closing all ticket from the queue

Post by andy17d »

How can I close all ticket from the queue?
I have over 1500 open ticket, so I can't do it manually.
OTRS 4.0.19/6.0.26, openSUSE 12, MySQL 5.5

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seberget2
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Re: Closing all ticket from the queue

Post by seberget2 »

andy17d wrote:I have over 1500 open ticket, so I can't do it manually.
Search for them, and then select the 'bulk' operation to close them. You have to have the 'bulk' operations options enabled. Search for 'bulk' in system config in the Admin section in OTRS.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two :-D
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crythias
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Re: Closing all ticket from the queue

Post by crythias »

Use Generic Agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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andy17d
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Joined: 30 Jan 2014, 15:27
Znuny Version: 4.0.19
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Re: Closing all ticket from the queue

Post by andy17d »

crythias wrote:Use Generic Agent.
That's it. Thank you very much.
OTRS 4.0.19/6.0.26, openSUSE 12, MySQL 5.5

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