Upgrade from 3.3.8 to 4 beta 3

[ITLogSupport]

Hi,

I've upgraded to OTRS 4 Beta 3 on a test environment, but Im getting this error:

[Tue Oct 21 11:43:31 2014] -e: (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 576.
[Tue Oct 21 11:43:31 2014] [error] [Tue Oct 21 11:43:31 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 576.\n

Any ideas?

Thanks in advance.

GAR

[jojo]

did you upgrade the ITSM packages also?

If yes, open a bug. It is a beta...

[ITLogSupport]

I had the ITSM modules installed on 3.3.8, before the upgrade, but now I cannot upgrade them, because I cannot access the admin interface.

Is there a way to uninstall the ITSM modules via command line? Or upgrade them?

Thanks

GAR

[jojo]

yes
bin/otrs.PackageManager.pl

[ITLogSupport]

Is it better to uninstall or upgrade?

[jojo]

try upgrade first. Uninstalling will delete all data from these modules

[ITLogSupport]

It's working now, thanks to you!

I had to reinstall ITSM, TimeAccounting and FAQ.

Thank you very much!

GAR