How to export/import ITSM Changes

[k9mark4]

Hello all,

We have installed and configured a new instance of OTRS 3.3.9 that will replace an instance of OTRS 3.3.7. There was ITSM data on the old server - we need to move that data to the new server. I was able to export/import the Config Items for the CMDB.

Could someone explain how to export/import Change records????

Thanks and regards,
Jeff Page

[jojo]

thats not possible. Why did you not just migrated?

[k9mark4]

Hi jojo,

Thank you for your reply. What exactly do you mean by "migrate"? [By the way, the new server was installed and configured by an OTRS consultant.]

Regards,
Jeff Page

[k9mark4]

It looks to me one can obtain change records in the OTRS - Admin - SQL Box feature with the query:

SELECT * FROM change_item

Is it possible to run INSERT commands in the SQL Box?

Are there any other tables containing Change related data?

[jojo]

As far as I know your old system was a test system. So a new system was set up.
Importing changes is currently not possible