Reply "TO:" field empty

makgab · Post by **makgab** » 20 Oct 2014, 17:07

Hi!

How can I set that otrs enter the email address at reply. If I reply from the ticket, then the "To:" field is empty. Why doesn't it set with the sender email address?
(It happen sometimes. No always!)

Rooobaaat · Post by **Rooobaaat** » 21 Oct 2014, 13:20

Which OTRS version do you use?

makgab · Post by **makgab** » 21 Oct 2014, 15:22

Rooobaaat wrote:Which OTRS version do you use?

centos7 x64 (otrs-3.3.9)

jojo · Post by **jojo** » 21 Oct 2014, 15:28

can you please check the source (plain) text of the mail you are replying to

makgab · Post by **makgab** » 21 Oct 2014, 20:13

I think, got it. If the "From" field is in same domain, then "To" field is empty. OK.

Znuny Open Source Ticketsystem

Reply "TO:" field empty

Reply "TO:" field empty

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