I would like to hide the fields Criticality and Impact from the sidebar of a ticket that uses Process Management. I am having no luck finding how to remove these.
Any advice would be appreciated. Thanks in advance...Dan.
Remove process information fields [SOLVED]
Moderator: crythias
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dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Remove process information fields [SOLVED]
Last edited by dstover on 17 Nov 2014, 18:38, edited 1 time in total.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
Re: Remove process information fields
Hi,
remove OTRSIncidentProblemManagement
Flo
remove OTRSIncidentProblemManagement
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: Remove process information fields
Thanks for your reply. I ended up commenting them out in AgentTicketZoom.dtl.
Have a nice day...Dan.
Have a nice day...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB