Adding fields to the "Reply" form

Tek71 · Post by **Tek71** » 23 Oct 2014, 11:40

How do you modify the "Reply Form" so that you can add additional fields? We would like to be able to classify a ticket at the time that we are replying to the customer, but currently that is not an option, so we are having to classify a ticket using the "Priority Form".

Any help would be greatly appreciated.

Please let me know if you need any further information.

Tek71

jojo · Post by **jojo** » 23 Oct 2014, 11:43

use Dynamic Fields. Have a look in the admin manual

Znuny Open Source Ticketsystem

Adding fields to the "Reply" form

Adding fields to the "Reply" form

Re: Adding fields to the "Reply" form