OTRS 3.3.8
I have set up a new dashlet for tracking our RFC's. I have a .pm and .dtl file for the dashlet, and my .pm searches using TypeIDs, QueueIDs, and StateIDs. The dashlet has links for 'Open', 'Closed', and 'All' that work great (I love this program!).
We also track the type of change (i.e., Minor, Significant, Major, Emergency) using dynamic field 'TypeOfChange'. Management would like me to have links on the dashlet for the types of changes as well as 'Open', 'Closed', and 'All'. Can dynamic fields be used in the '%TicketSearchSummary'? I tried using 'DynamicField_TypeOfChange' but that doesn't seem to be right.
Is it possible to use dynamic fields in the data-filters? If so, what am I missing, or where can I find the documentation?
As always, thanks for looking at this!
Mark
National Jewish Health
Denver, CO
Custom Dashlet data-filters - OTRS 3.3.8 -- RESOLVED
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kruegerM
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- Real Name: Marc
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Custom Dashlet data-filters - OTRS 3.3.8 -- RESOLVED
Last edited by kruegerM on 27 Oct 2014, 22:36, edited 1 time in total.
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kruegerM
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: Custom Dashlet data-filters - OTRS 3.3.8
seek and find - solution in viewtopic.php?f=62&t=16759
Minor => {
TypeIDs => [ 8, ],
QueueIDs => undef,
StateIDs => undef,
Locks => undef,
DynamicField_TypeOfChange => {
Like => 'Min*',
},
},
and vwalla - Minor RFCs
Minor => {
TypeIDs => [ 8, ],
QueueIDs => undef,
StateIDs => undef,
Locks => undef,
DynamicField_TypeOfChange => {
Like => 'Min*',
},
},
and vwalla - Minor RFCs